How would Rudy Giuliani implement Change Management?
November 4th, 2006
In Tipping Point, Malcom Gladwell talked about how they brought crime under control in New York City. They began arresting people who were jumping the ticket turnstiles and booking them on the spot. How would this help with anything … people would have thought? But it so happened that several of the people they arrested were responsible for other larger crimes in the city. And slowly but surely this improved law and order dramatically.
One of the things I see organizations struggle with implementing change management or ITIL in general is where to start. Usually organizations emark on large projects which take a long time to realize the gain.
One thing we can learn for the NYC example is that we should begin monitoring the small infractions (unauthorized changes) in the infrastructure and it will have large impact on service availability. As some of those small infractions lead to much bigger crimes!
Entry Filed under: Change Control
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