In search of the ITIL Philosophy?
January 17th, 2007
Is there a simple ITIL philosophy that can be used as the guiding light for implementing ITIL. The general consensus about six-sigma was that if the top leaders in the organization understood that six-sigma was about “removing variability from a repeatable process“, and then they empowered their people to go achieve this the implementations were enormously successful. This was because the statement was actionable for people, it tied very closely to some metric they were evaluated on and it made intuitive sense. In organizations where they created a group (inside or consultants) to come up with the six-sigma plan, almost always resulted in failure.
Now as IT organizations look at ITIL, how could we describe it in a simple phrase like “removing variability from repeatable processes? What is the equivalent statement describing the ITIL philosophy?
When I searched on the web, here are some interesting possibilities:
- separate administrative tasks and technical tasks
- develop a common-lingo for communication about process and solutions
- automate repeatable process
- get budget from the CFO, wait for the next wave
- provide a service (like a resturant), not technology (cooked food).
What do you think?
Entry Filed under: Change Control
1 Comment Add your own
1. dool | January 17th, 2007 at 8:13 pm
I recently reviewed an ITILv3 book as part of the public QA. Good stuff. Advances the framework by leaps and bounds. I’ve read the doc twice and will likely reread. Way too much to absorb in one pass. It moves ITIL from the Service Desk to the CIO’s office.
I’d say the new philosophy is “enable customer outcomes.”
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